Have an account?
Log in to check out faster.
Loading...
Please note that due to the Easter Bank Holidays some parcels may not be collected by royal mail until Tuesday.
Britto Minnie Mouse Back In Stock!
Q. When will my order be dispatched?
A. We offer same day dispatch on all orders paid for by 3PM Mon-Fri (excluding bank holidays). Any orders paid for after 3PM will be dispatched on the next working day.
Q. When will my order arrive?
A. This is dependent on the shipping service you choose when placing your order. Our free shipping option is sent via Royal Mail Tracked 48 which typically arrives within 2 - 3 working days of dispatch. We also offer Royal Mail Tracked 24 for a charge which will typically arrive within 1-2 working days.
Q. Can I change my address after I have placed an order?
A. As we use Royal Mail software which automatically produces your postage label from your payment details, we are unable to change this after purchase. If you have placed an order with the wrong address please email (using the contact us form or directly 'info@24-7games.co.uk') us ASAP. We will then cancel and refund your order, so that you can re-order with the correct address/postage details.
Q. Do you ship internationally?
A. Unfortunately we are only able to offer UK delivery at this time.
Q. I have not received my order.
A. We send all orders fully tracked and you will receive an email with the tracking information once it has been dispatched. If the estimated delivery window has passed and you have not received your order, please email us using the Contact Us form or directly (via 'info@24-7games.co.uk') Please make sure you include your order number and a valid email address when filling out the form, this will make it easier for us to find your order details and the right information to assist you as quickly as we can.
Q. Can I track my order?
A. You will see the tracking number on your 'My Account' page under your orders OR in the email you receive when your order is shipped. * Please note tracking information will not be valid until it is scanned by Royal Mail which won't typically occur until after 8PM on the day of dispatch.
Q. Can I cancel my order?
A. Should you need to cancel your order please use the Contact Us form or email directly (via 'info@24-7games.co.uk'). We dispatch orders throughout the day, but as long as the order has not already left our warehouse we will endeavour to cancel it for you. If the order has already been shipped we do offer 30-day returns.
Q. Can I return an unwanted item?
A. We want you to be satisfied with your purchase, however if you're not you can return any item within 30 days of delivery for a full refund or an exchange. Please see our Returns page for full details.
Q. I have received a damaged/faulty item.
A. We are sorry to hear this. Please use the Contact Us form or email us directly (via 'info@24-7games.co.uk'). Please make sure to include your order number.
Q. When receiving my figurine I have noticed it is open.
A. We sell thousands of fragile figurines - in order to help detect damages and reduce the chance of a customer receiving a damaged item we open and inspect the majority of figurines at the point of dispatch. This is part of our retailer agreement and applies to all Enesco stock which includes but is not limited to - Disney Traditions, Britto, Enchanting, Showcase, Department 56, Possible Dreams, Willow Tree & Heartwood Creak. For this reason any tape and or polystyrene around a figurine may be cut open when you receive it.
Please check your order when you receive it and let us know if any issues. Every order is insured for damage, however we must be notified of any issue within 30 days of receipt.
